Legal Policies and Player Rules

This page is a practical summary of the main rules that can affect access, payments, promotions, sportsbook use, and account safety.

The controlling wording is always the latest version of the site’s legal documents, and this page should be read as guidance, not as a replacement.

If you are unsure how a rule applies to your specific case, save screenshots and transaction details, then ask support to review your situation.

Legal Documents and Operator Details

Our legal policies for your Celsius Crypto Casino account are based on the Terms of Service and the linked policy pages that cover specific topics.

The operator is stated as Celsius Holdings N.V. (registration number 157856) with a registered address of Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao.

The Terms also state licensing in Curaçao under Licence No. 365/JAZ issued by Gaming Services Provider N.V., and the footer displays an “Anjouan Gaming Licence” label.

If you have a dispute or a policy question, use our support page and include the document name and the section you refer to.

Age, Location, and VPN Restrictions

You must be over 18 years old (or the higher minimum age in your jurisdiction), and the site may request proof of age.

You must also be physically located in a jurisdiction where online gambling is permitted, and location masking is not allowed.

For identity or age checks connected to access restrictions, follow the verification steps shown in your account area.

• Allowed if: you meet the minimum age requirement and can provide proof of age when requested.
• Allowed if: you access the service from a permitted jurisdiction and do not use location masking.
• Not allowed if: you use VPN, proxy, or any method intended to hide or alter your location.
• Not allowed if: you are located in a restricted jurisdiction listed in the Terms.
• Restricted list includes: USA, France, Netherlands (including territories and countries of the Kingdom of the Netherlands, including Aruba, Curaçao, Sint Maarten), Australia, United Kingdom, Spain, Cyprus.

Account Rules, Identity Checks, and One-Account Policy

Account rules include a one-account-per-person policy, and account transfer or sale is prohibited.

Transfers between player accounts are prohibited, and the site can restrict account options until required checks are completed.

Verification can be required before betting or withdrawing, including identity and address checks, to meet AML compliance obligations.

What We May Ask You to Provide

When verification is required, the request in your account area is the controlling source for what you must submit.

• Photo ID.
• Proof of address.
• A selfie.
• A verification call.

What Can Trigger Restrictions

Restrictions are commonly tied to account integrity and required checks, not to a single game or event.

• Multiple accounts or attempts to operate more than one account.
• Use of payment methods not in the player’s own name.
• Missing verification documents when requested.
• Using location masking such as VPN or proxy connections.
• Attempting to transfer or sell an account, or transfer funds between players.

Deposits, Chargebacks, and Currency Conversion

Deposits must be made from a payment method or account in the player’s own name.

Reversing payments and chargebacks are prohibited, and an administration fee of EUR 50 per chargeback, denial, or reversal may apply.

Inactive accounts can be charged an inactivity fee of EUR 5 per calendar month after 12 months without activity, with notice starting in month 11, while the account remains in credit.

• If a deposit is made from a third-party method: the deposit and account actions can be restricted until ownership is clarified.
• If a chargeback is filed: the account can be restricted and an administration fee may apply per reversal event.
• If your account becomes inactive: an inactivity fee can be taken monthly after the stated period while the balance remains positive.
• If you deposit in a different currency: conversion may apply based on the currency used in your account and the method you selected.

Withdrawals: Minimums, Turnover, and Monthly Limits

This section summarizes conditions for withdrawals from your account, including minimum amounts, turnover requirements, and monthly caps.

Withdrawals generally return to the original payment method, and alternative methods can be allowed with additional checks.

If restricted-use policies are breached, the Terms state successful processing of withdrawals or refunds is not guaranteed.

For method availability and deposit or payout flow details, follow the payments guide and compare it with your transaction history.

Before You Submit a Withdrawal Request

Use your account area to confirm your status and any verification requests before you submit a payout.

1. Check your account area for any verification request that must be completed before withdrawal.
2. Confirm your funds are eligible for withdrawal under the current account status and active conditions.
3. Submit the withdrawal request and monitor the status in your transaction history.
4. If additional checks are requested, respond through your account area and avoid duplicate withdrawal requests.
5. When approved, withdrawals are generally returned to the original payment method unless an alternative is permitted with extra checks.

Limits and Caps You Should Know

These values are stated in the Terms and apply unless your account view shows a specific exception.

Promotions: Account-Wide Rules and Abuse Controls

Promotion terms can apply to the whole account balance while a promotion is active, including funds waiting for withdrawal.

Bonus terms also note that email verification may be required, and management may ban a player from promotions with decisions in disputes described as final.

If you want the active offer wording that applies now, review your bonus offers and follow the conditions shown for your account.

• Red flag: using a promotion without reading its activation or account-wide restrictions.
• Red flag: attempting to withdraw while a promotion still applies to the whole account balance.
• Red flag: missing email verification when the promotion terms require it.
• Red flag: any behavior described as abuse in the bonus terms, which can lead to voided winnings, restrictions, or termination.
• Red flag: chargeback behavior or money laundering attempts, which are described as high-risk and can trigger sanctions.

Sportsbook Rules: Odds Changes, Cancellations, and Settlement

Sportsbook rules state the English version prevails, and maximum bet limits can change by sport, event, market, and customer.

Rules also state that bets can be cancelled or recalculated if accepted after the event started, and cashout can be cancelled and recalculated to official results.

Settlement generally uses official statistics, but if those are unavailable or incorrect and evidence conflicts, settlement may use the site’s own statistics.

For navigation help and In-Play behavior explanations, use the sports section and compare it with the rule wording when needed.

Privacy, Cookies, and Your Data Rights

The privacy policy describes what data can be collected during registration and through site usage, including log files and cookies.

It also describes rights requests under GDPR-style and CCPA-style frameworks, with a stated response window of one month.

What We Collect and Why

Data collection is described as necessary to operate accounts, improve service, and meet compliance requirements.

• Registration can collect contact information such as name, address, email, and phone.
• Log files can include IP address, browser type, ISP, timestamps, referring pages, and clicks.
• Cookies can store preferences and track visited pages to support site functionality.
• The privacy policy states the service does not knowingly collect data from children under 13.

Rights and Requests

If you want to exercise your rights, keep your request specific and include the account identifier used on the site.

• Rights sections include access, correction, deletion, and related privacy requests under CCPA and GDPR-style frameworks.
• The stated response window for requests is one month.
• Requests should include enough detail to locate the account and the relevant data scope.

For privacy requests and document routing, contact our support team and include “Privacy request” in your message subject.

Self-Exclusion and Safer Play Tools

Terms state a self-exclusion request can take effect within 24 hours and disables account access until further notice.

The responsible gambling information references self-exclusion duration guidance of 6 months to 5 years, and attempting to create a new account during exclusion violates the Terms.

If you want to request self-exclusion, use our support channel and provide the account identifier and the duration you are requesting.

1. Decide the duration you want, using the stated guidance window of 6 months to 5 years.
2. Contact support and request self-exclusion for your account identifier.
3. Wait for confirmation that the request has taken effect, which can be within 24 hours as stated.
4. Do not attempt to access the account or create a new account while self-exclusion is active.
5. If you need changes, follow the instructions provided by support and keep all confirmations for your records.

FAQ

Do you allow VPN or proxy connections?

No. The Terms state VPN, proxy, and other location masking methods are not allowed.

Which countries are not allowed to use the service?

The Terms list restricted use including USA, France, Netherlands (including territories and countries of the Kingdom of the Netherlands, including Aruba, Curaçao, Sint Maarten), Australia, United Kingdom, Spain, and Cyprus.

What is the minimum withdrawal amount?

The Terms state the minimum withdrawal is EUR 10 or the equivalent, except account closure.

What turnover is required before withdrawing?

The Terms state a minimum turnover of 3x the deposit is required before a withdrawal.

What monthly withdrawal limits can apply?

The Terms state monthly caps of EUR 10,000 per month, or EUR 5,000 per month when balance is at least 10x total deposits.

Can you ask for documents before allowing withdrawals?

Yes. The Terms state verification can be required before betting or withdrawing, and account options can be restricted until documents are provided.

Is there an inactivity fee and when does it start?

The Terms describe an inactivity fee of EUR 5 per calendar month after 12 months without activity, with notice starting in month 11, while the account remains in credit.

What happens if a deposit is reversed or charged back?

Reversals and chargebacks are prohibited, and the Terms describe an administration fee of EUR 50 per chargeback, denial, or reversal, alongside possible restrictions.

Can promotion rules affect my entire balance?

Yes. Bonus terms state that while a promotion is active, its terms can apply to the whole account balance, including funds waiting for withdrawal.

How are sportsbook bets settled if official stats are wrong or missing?

Sports rules state settlement uses official statistics, but if they are unavailable or incorrect and evidence conflicts, settlement may use the site’s own statistics.

Can a bet be cancelled if it was accepted after the event started?

Yes. Sports rules state bets can be cancelled or recalculated if accepted after the event started.

What data can be collected through logs and cookies?

The privacy policy states log files can include IP, browser, ISP, timestamps, referring pages, and clicks, and cookies can store preferences and visited pages.

How do I request self-exclusion and how fast does it take effect?

Terms state self-exclusion can take effect within 24 hours and disables account access, and guidance references durations from 6 months to 5 years.